It’s missing now / iPhone
Lost iPhone: the first hour
Do these in order. Start with the first one now.
Step 1 happens hereFind Devices on iCloudicloud.com/findStay safe. Don't go to get it yourself or confront anyone, even if the map shows exactly where it is. If you think it was stolen, give the location to the police and let them recover it. If anyone is in danger, call 911 first.
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0 min
Look for it on a map and play a sound
Sign in at icloud.com/find, or open the Find My app on another Apple device you own, and select this iPhone.
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5 min
Mark it as lost
In Find My, choose Mark As Lost. Apple says the phone is locked with your passcode and Apple Pay cards and passes are suspended. Add a number and a message for whoever finds it.
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15 min
Call your carrier
Report the missing phone and ask the carrier to suspend the line, so nobody runs up charges or receives your text codes.
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25 min
Change the passwords that matter
Start with your email and your Apple Account, then banking. Sign out of sessions you do not recognise.
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40 min
Report it if it was stolen
Report it to local police. Apple notes they may ask for the serial number, which you have written down. If the map shows where it is, give that location to the police instead of going there yourself.
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50 min
Erase only when you have given up on getting it back
Apple says erasing cannot be undone. Do NOT remove the phone from Find My afterwards: that removes Activation Lock and makes it easier to resell.
Minute marks are a suggested pace, not a rule. If you think someone is in danger, call 911 first.
Next time, have the numbers ready
A plan keeps each device’s serial, IMEI and carrier number with a playbook like this one, filled in.